As a quality management firm, we live and breathe quality. But Let’s be honest, most people dislike and / or do not understand it. If a business has a quality department, many will view it as the necessary evil to make big customers happy. Smaller organizations, that cannot afford a quality group, often think of quality as “added work, hindrance and complexity to the business.”

Would you believe us if we told you that there is value to having quality management system?  Would you believe us that there is no need for you to think of it as a hindrance to your job or business?

Quality means that a product meet customers’ needs leading to customer satisfaction, and quality also means all the activities in which a business engages in, to ensure that the product meets